Refund policy

At Woodsilo, every product is carefully inspected before dispatch. Please read our Return & Replacement Policy carefully before placing your order.

1. No Return & No Refund Policy

• We do not accept returns for products once they have been delivered.

• We do not offer refunds under any circumstances after successful delivery.

• Orders cannot be returned due to change of mind, dislike of the product, wrong selection, or any personal preference.

2. Replacement Eligibility (Damaged Products Only)

A replacement will only be provided if:

• The product is received in a damaged or defective condition.

• The issue is reported to us within 48 hours of delivery.

• A complete unboxing video is recorded from the moment the sealed package is opened until the product is fully inspected.

• Clear photos of the damaged product and its packaging are provided.

Important:

• The unboxing video must be continuous and unedited.

• Requests without a complete unboxing video will not be accepted.

• Edited, cut, or incomplete videos will not be considered as valid proof.

3. How to Report Damage

If your product is damaged during transit:

• Email us within 48 hours of delivery at woodsiloartandcraft@gmail.com.

• Include:

  • Your Order ID

  • Complete unboxing video

  • Photos of the damaged product

  • Photos of the outer and inner packaging

  • A brief description of the issue

Our team will review the submitted evidence before approving any replacement request.

4. Replacement Approval

• If the claim is verified, we will arrange a replacement for the damaged product.

• No refund will be issued in place of a replacement.

• If the submitted proof does not satisfy our verification process, the replacement request may be rejected.

5. Conditions Where Replacement Will Not Be Accepted

Replacement requests will not be accepted if:

• No complete unboxing video is provided.

• The request is made after 48 hours of delivery.

• The product has been used, installed, assembled, altered, or damaged after delivery.

• The product was damaged due to improper handling by the customer.

• The product differs only because of natural wood grains, texture, handcrafted variations, or slight color differences caused by lighting or screen settings.

6. Order Cancellation

• Orders may be cancelled only before dispatch.

• Once the order has been shipped, cancellation requests will not be accepted.

7. Contact Us

For any replacement-related queries, please contact us only via email:

Email: woodsiloartandcraft@gmail.com