Shipping policy

1. Shipping Locations
We currently ship to Pan India. If you are located in remote areas or overseas, please contact our customer service team at Woodsilo to discuss potential shipping arrangements.

2. Processing Time
•Order Processing: Once your order is placed, it typically takes 7-10 business days to process and prepare your items for shipment. Orders placed on weekends or holidays will be processed the next business day.

•Custom Orders: For custom or made-to-order items, processing times may vary. 

3. Shipping Methods & Costs
Standard Shipping: We offer standard shipping through our trusted delivery partners. Shipping costs are calculated based on the size, weight, and destination of your order and will be displayed at checkout.

4. Delivery Timeframes
•Standard Delivery: Most standard deliveries arrive within [7-14 business days) after your order has been processed and shipped.

•Custom Orders: Custom or made-to-order items may have longer delivery times. Please check the product details for estimated delivery windows.

5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our carrier's website.

6. Shipping Restrictions
•Oversized items: Some larger items may require special handling or freight shipping. Additional fees or longer delivery times may apply. You will be notified of any additional costs during the checkout process.

•Remote Locations: Deliveries to remote or rural areas may take longer than standard delivery times and may incur additional shipping charges.

7. Delivery Terms
Delivery: Most of our furniture is delivered curbside, meaning it will be delivered to the first dry area (like a garage or covered porch) on your property. Assembly and placement inside your home. are not included.

8. Damaged or Lost Shipments
•Damaged items: If your order arrives damaged, please contact us within 12 hours of receiving the item. Provide detailed photos of the damage and the packaging. We will arrange for a replacement or repair as quickly as passible.

•Lost Shipments: If your shipment is lost in transit, please notify us immediately so we can work with the carrier to resolve the issue. We will either replace the item or issue a refund once the loss is confirmed.

9. Contact Information
For any questions or concerns about our Return and Refund Policy, please reach out to us:

Woodsilo
Email: woodsiloartandcraft@gmail.com
Phone: +919782660651
Address: E-377 MIA, 2nd Phase, Basni, Jodhpur, Rajasthan 342005